Trainline

Trainline ticket showed a 07:45 departure from Loughborough. I arrived at 07:41, four minutes early based on that time.

However, the actual National Express departure was 07:40, so the coach had already left. Due to this incorrect information, I missed the service and had to purchase a new ticket at my own expense.

Hi team,

I have booked my ticket from Redruth to Birmingham New Street, but in the meantime, my wife also booked a similar ticket.

I will need a refund of my ticket, please.

Booking reference: 806992****41

I dont know. Ive got a ticket on the control to give me the ticket for penalty. I dont know whats the reason.

Trainline did answer my emails. They have now said I need to contact Cross Country directly. Let's see what happens next ?

Cannot resolve it to change it my mistake but dont know if I can sort it so out of pocket and dont know what to do if I travel I could be fined I suffer mental health and anxiety and now stressing there should be some sort of back up that people can sort it out so Im going to have to book another ticket and lost money

I bought advanced single split tickets from Trainline from Leicester to MCR Airport. The Birmingham-Manchester leg was cancelled before I set off so we drive instead.

I asked Trainline for a refund but theit system said no refunds on advanced single tickets. I challenged them via Pissed Consumer email to a human, citing 8.1 in TS&C's which says refund is available if train cancelled.

They refunded within 24 hours. Not happy with initial response but resolved quickly once I challenged them via PC.

Booked 1st Class train to Birmingham train cancelled. Advised to catch another train and told it would be 1st Class .

This 1st Class was decommissioned crammed full of people from previous cancellation. Thus is 3rd time in 2 years that this has happened to me.

Hello, I bought a ticket today to visit Birmingham from London. But when I went to the Maryland station to catch the train, the security guard told me I couldn't travel because he asked me for a card that I'm not sure was called a Real Card.

So I was forced to miss my trip.

And now I want the money I paid for the ticket back. Thank you

No link by phone; it's almost impossible to get hold of anyone, and why should I fill out 100 symbols in order to register my complaint?

Provide a phone number to contact them. All contacts are via a chat line, which was useless. The customer contact number was useless, it just cut off.

I got e tickets from Trainline but don't have a mobile phone. They offered to fully refund the tickets (non refundable tickets) and for me to rebook.

They also advised that if I could print off the e tickets on paper, I'd be able to use them and scan QR code at the barrier.

My neighbour kindly did this for me so problem sorted. Trainline went above and beyond to help me.

No seat reservation

Listened well understood issue and resolved quickly I was very satisfied and will continue to use Trainline for all train bookings

I booked a ticket and mistakenly put railway card,when I dont have any railway card.

I want it to be changed to normal price

Delayed journey from Liverpool to goole. I was asked to stop at Manchester to wait for another train and missed my connection train as well with my wife and our 4 month daughter.

I booked tickets for 1st april but came through as 2nd april so re booked spoke to customer services who has arranged refund for incorrect date